How Does Ordering Work for Brands?

Before you can qualify to receive orders you must first become verified. To become a verified Brand on Hubba, you'll have to complete your Order Checklist. This can be accessed by clicking "Order Checklist" to the right on the navigation bar on your Brand Page

Once you're verified:

  1. Buyers (who must also be verified) place orders by adding your products to their cart. 
  2. Buyers then have the choice to request either immediate or Net-30 payment terms (you can choose to decline an order based on these terms). 
  3. Hubba takes a small commission - 10% - on all orders (excluding taxes, duties, and shipping costs) that happen through Hubba.
  4. There is also a separate payment processing fee of 2.9% per transaction, which is charged by our payment processor, Stripe.

Once a Buyer has submitted an order, you have seven calendar days to accept or reject the order. Once accepted, you have a maximum of 14 calendar days to ship the order.

For the order to be complete and the payment released, you need to enter a valid shipment tracking code on Hubba. All orders must be shipped via FedEx, UPS, USPS or DHL.

Brands cannot cancel an order once they have accepted it. As such, it is your responsibility to ensure you can actually fulfill the order before accepting it.  

 


Rather watch a video? We've created this handy, end-to-end, guide on how to get set up and ready for orders. 

 

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