Only verified Buyers are able to view your wholesale pricing and details or place an order with you. But what happens when they do?
In this article, we'll cover:
- How to make a product orderable.
- How to know when you've received an order.
- How to accept and fulfill an order.
- How payment works.
- Canceled orders.
- What to do in the case of returns and/or disputes.
How to make a product orderable
Once you've been verified, making your products orderable is as easy as changing the toggle to "For Sale" in your Orders Checklist. If they're missing information (such as shipping price), the toggle will be unclickable and say "Missing Info".
Please note, you can update any product information, including pricing, at any time but it'll only affect new orders.
For more in-depth information on how to list your products, click here.
How to know when you've received an order
Once a Buyer has submitted an order, you'll receive an email notification.
Click the "Review Order" button in the email which will lead you to the order details in your Orders Dashboard.
From there, you have seven days to either accept or reject the order.
How to accept and fulfill an order
As a Brand, it's your responsibility to ensure you're able to fulfill an order before you accept it. Once you've confirmed your stock levels,
- Select "Confirm Order" to accept it.
- Accepting an order will lead you to a secure form for you to input tracking information for the Buyer. You also have the option to include a personalized message which they will receive in-app.
- If you don't do this right away, you'll notice that under "Active" orders, the order will have a "Fulfill" button next to it. You have 14 calendar days to submit tracking info before the order expires.
For more in-depth on how to accept and fulfill orders, click here.
How payment works
To get verified in the first place, you would have had to input valid banking information so that you can get paid.
Once an order has been submitted, Buyers then have the choice to request either immediate or Net-30 payment terms.
- If immediate payment terms are selected (and accepted by you), you'll receive payment approximately two business days after inputting the order’s valid shipping tracking number.
- If Net-30 payment terms are selected (and accepted by you), you'll receive payment within 30 calendar days, in addition to approximately two business days after inputting the order’s valid shipping tracking number.
- Hubba takes a small commission - 10% - on all orders (excluding taxes, duties, and shipping costs) that happen through Hubba. There is also a separate payment processing fee of 2.9% per transaction, which is charged by our payment processor, Stripe.
All payment processing and banking information is held, managed, and processed by Stripe, not Hubba (if you’ve used Shopify, Kickstarter or many other popular apps, you’re already using Stripe!).
For more in-depth information on how payment works for Brands, click here.
Canceling an order
You have seven calendar days to accept or reject an order. Brands cannot cancel an order once they have accepted it. As such, it's your responsibility to ensure you can actually fulfill the order before accepting it. A Buyer can cancel an order up until the Brand has provided a valid shipping tracking number.
What to do in the case of returns and/or disputes
- You get to set your own return policy. Buyers must agree to your policies before they're able to place an order from you.
- If there are any disputes after an order is fulfilled, it's your responsibility to contact and work directly with the other party and try to resolve the dispute amicably.
- If you're unable to come to a resolution, contact our support team at email@example.com.
Hubba will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, but does not have any obligation to resolve any disputes (though we’ll always do our best to make sure everyone is happy!)