Once you've confirmed your ability to fulfill an order and have accepted it, the next step is to ship the product(s) to the Buyer. In this article, we'll cover:
- How the shipping process works.
- How to input a shipping cost.
- Who pays for shipping.
How shipping works on Hubba
Once you receive an order, you have seven calendar days to accept or reject the order. Once accepted, you have a maximum of 14 calendar days to fulfill the order.
For the order to be complete and the payment released, you need to:
- Enter a valid shipment tracking number as well as the appropriate courier service (USPS, UPS, DHL or FedEx).
- You have the option to include a personalized message letting the Buyer know you've done so.
- Once complete, mark the order as "In Transit".
How to input a shipping price
Please keep in mind that your shipping cost should have been inputted when the product was created (if not, go back and edit the product now). If you leave this section empty, the Buyer will not get charged for shipping when they place an order.
You can input your shipping cost:
- Per item or case size under individual product details.
- Shipping is then calculated by the number of items or cases as well as the shipping rate you provided and added to the price.
Tip: Although we currently ask for one shipping price, we're aware that shipping prices tend to change as costs and locations change.
For now, we recommend averaging out the cost to ship your products, both locally and nationwide (US only), and using that as the cost per case (or unit). In the meantime, we're working on improving Hubba's shipping pricing options in the near future.
Your payment is then processed depending on the terms you've agreed on with the Buyer, as per your shipping policies.
Who pays for shipping?
Buyers are 100% responsible for paying the cost of shipping and cannot use their own freight account to pay for shipping. This is something we are working to enable in the future.