In order to be eligible to receive orders, you must first accept Hubba’s Terms and Conditions. This quick FAQ will help you understand what they cover.
The topics which will be covered in this article include:
- How to become a verified Brand.
- What Hubba charges to receive orders.
- Who can order from you on Hubba.
- How to accept and fulfill orders on Hubba.
- How you get paid.
- How cancellations, returns, and disputes work.
How to become a verified Brand
To become a verified Brand on Hubba, you'll have to complete a checklist which ensures you:
- List your products (with both the wholesale pricing and shipping cost in USD).
- Select and/or add your company's policies (wholesale, shipping, and returns).
- Accept Hubba's Terms and Conditions.
- Provide a valid US bank account so that you can get paid.
Please note, you can update any product information, including pricing, anytime but it will only affect new orders.
For more in-depth information on how to become a verified Brand, click here.
What Hubba charges to receive orders
Listing your Brand and products on our network of tens of thousands of Buyers is free. The only costs associated with having a Hubba account are related to orders. Namely:
- A 10% commission on all orders (excluding taxes, duties, and shipping costs) that happen through Hubba.
- A separate payment processing fee of 2.9% per transaction, charged by our payment processor (Stripe).
Who can order from you on Hubba
Ordering on Hubba is currently only available to:
- Brands and Buyers based in the US (but we’ll be launching in Canada and other countries soon!).
- Only verified wholesale Buyers are able to view your wholesale pricing and details or place an order with you.
- To become verified, these Buyers must complete an application, have inventory-carrying stores, provide a valid business address, resale tax ID, credit card number, store location (or website), and phone number.
How to accept and fulfill orders on Hubba
As a Brand, you're able to see any outstanding orders via your Orders dashboard and have up to seven calendar days to accept or reject the order.
- Once accepted, you have a maximum of 14 calendar days to fulfill the order.
- For the order to be complete and the payment released to you, you need to enter a valid shipment tracking code on Hubba.
- All orders must currently be shipped via FedEx, UPS, USPS or DHL.
For more in-depth information on how to accept and fulfill orders, click here.
How you get paid
Buyers have the choice to request either immediate or Net-30 payment terms. This means that:
- If immediate payment terms are selected (and accepted by you), Buyers will get charged once the Brand has entered the order's valid shipping tracking number. However, the funds will be deposited in your account 7 calendar days after the Buyer gets charged.
- If Net-30 payment terms are selected (and accepted by you), Buyers will get charged 30 days after the Brand has entered a valid tracking number. However, the funds will be deposited in your account 7 calendar days after the Buyer gets charged.
- Please keep in mind that if it's your first order, there is a 7 business day delay after the Buyer's credit card has been charged instead.
- All payment processing and banking information is held, managed, and processed by Stripe, not Hubba (if you’ve used Shopify, Kickstarter or many other popular apps, you’re already using Stripe!).
For more in-depth information on how payment works for Brands, click here.
How cancellations, returns, and disputes work
You cannot cancel an order once you've accepted it. As such, it's your responsibility to ensure you can actually fulfill the order before accepting it. A Buyer can cancel an order up until you've provided a valid shipment tracking number.
As a Brand, you get to set your own return policy. Buyers must agree to your policies before they're able to place an order from you and they're contractually obliged to follow them the same way they would be if they ordered directly from your website.
If there are any disputes after an order is fulfilled, it's your responsibility to contact and work directly with the Buyer and try to resolve the dispute amicably. If you're unable to resolve a dispute related to a transaction on Hubba, you may contact our support team at firstname.lastname@example.org. Hubba will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, but does not have any obligation to resolve any disputes (though we’ll always do our best to make sure everyone is happy!)
The above is a summary of select Hubba Terms and Conditions, which are subject to change at any time. Prior to becoming verified, you’ll need to review and accept Hubba's complete Terms and Conditions of Service (which can be found here), Supplemental Terms and Conditions of Service (which can be found here), and Payment Policy (which can be found here).