Of course, ordering isn't all about picking and choosing your favorite products - there's also a little matter of payment. Luckily, Hubba makes the payment process easy. Gone are the days of you worrying about late payments and collecting checks. At Hubba, we'll cover all that for you and guarantee payment for any order you fulfill. Below we'll cover all the questions you have regarding payments:
- How we process payments.
- What costs you're responsible for as a Brand.
- The different payment terms you have the option to work with.
- When you should expect to receive payments.
- What banking information is required.
How we process payments
All payment processing and banking information is held, managed, and processed by Stripe, not Hubba (if you’ve used Shopify, Kickstarter or many other popular apps, you’re already using Stripe!). It usually takes within 24 hours to process the Brand’s first payout (there might be slight delays).
What costs you're responsible for as a Brand
Listing your Brand and products on our network of tens of thousands of Buyers is free. However, we do take a small commission - 10% - on all orders (excluding taxes, duties, and shipping costs) that happen through Hubba. There is also a separate payment processing fee of 2.9% per transaction, which is charged by our payment processor (Stripe).
When it comes to returns, you have the option to make it yours or the Buyers responsibility to pay for associated costs when filling out your Return policy.
When you should expect to receive payments.
Brands are expected to receive payouts typically within 24 hours after the order is confirmed as shipped, which happens immediately after a Brand inputs the tracking number into Hubba. This short delay helps the payment process to be more consistent and our Brands will know exactly when their payments are expected to arrive.
Please keep in mind that if it's your first order, there is a there might be an additional delay on payouts as Stripe, our payment processor, has to perform safety checks on all new accounts.
Note that the net 60 terms we offer to our buyers, does not affect your payment.
What banking information is required from you
In order to qualify to receive orders on Hubba, you must provide Stripe with valid banking information so that you can get paid. This means filling out a secure form with:
- Your location (must be based in the US to be eligible to receive orders)
- Your ABA/RTN number.
- Your account number.
- The address associated with your account.
- Your phone number.
- Your first and last name.
- Your date of birth.
- Your tax ID.
- The last four digits of your SIN number.
Once an order is placed, accepted, and shipped, you'll receive payment depending on the terms agreed upon by yourself and the Buyer.
**Please note that Stripe may ask for additional information (e.g. photo identification) after a certain number of orders have been fulfilled, as they do additional safety and verification checks.