We allow each Brand to set and include their own return policy on their Hubba profile. As a Buyer, you must agree to their policies before you place an order and you're contractually obliged to follow them.
Despite the best intentions, things don’t always go as planned. If there are any disputes after an order is fulfilled, we strongly encourage the following steps to be taken:
- First and foremost, try to work out a resolution to the problem amicably and amongst yourselves. Please make sure to use the Hubba messaging service for your own protection in the case of a dispute.
- If a return happens and payment or credit is needed, please contact Hubba Support and we will facilitate the payment or credit.
- If you're unable to resolve a dispute related to a transaction on Hubba, contact our support team at firstname.lastname@example.org.
Hubba will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, but does not have any obligation to resolve any disputes (though we’ll always do our best to make sure everyone is happy!).